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| Home : Contact Us : Contact Center |
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Contact Center |
| Barclays Contact Centre - 24 hours a day, 7 days a week, allows you to take care of your banking needs at your convenience and lets you feel secure while you access information or give instructions over the phone. All you have to do is simply call Barclays Contact Centre and conduct your transactions over the phone. If you are an existing Barclays customer or interested in becoming our customer, just dial 111 CALLUS (111-225-587)* |
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| Our complaints commitment |
We are committed to providing a very high standard of service. However if you have an unresolved problem and you wish to register it with us, we would be glad to assist you |
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| We are here to help |
You can share your complaint with your local branch staff in person or reach us by: |
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| Telephone Number |
From within Pakistan
111 CALLUS (111-225-587)*
From outside Pakistan
dial +9221 (111-225-587)*
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| Write to us |
Complaint Management Unit
Barclays Bank PLC, Pakistan.
1st Floor, Dawood Centre,
Near PIDC M.T. Khan Road,
Karachi, 75530, Pakistan
Fax: +92 21 35622741
Email: complaint.pakistan@barclays.com |
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| Please provide us with your full name, account details (if you are a Barclays customer), contact information (address, day-time telephone number and e-mail address), copies of any relevant documents and a clear description of your requirement(s). |
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| Escalation of your complaints |
| If you lodged a complaint previously and are unhappy with the outcome you may contact our Customer Services Head on service.quality@barclays.com. Please provide us complete details for us to facilitate your complaint closure. |
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| On resolution of the complaint, we will inform you of the same, usually via phone call but there may be times when we need to get in touch via post, for instance when we need to refer to confidential information or send you important documents. |
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| *Calls may be recorded for security reasons and so that we may monitor the quality of our service. View privacy policy |
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